Frequently Asked Questions & Answers

• Who owns the design at the end of the project?

  You do. At the end of the project, you own all copyrights to the design you have custom-built with us, no questions asked.

• Do you have a base template that you work off of?

  Heavens no! Every single design of ours starts with a blank canvas. There’s not too many different things you can do on eBay in terms of layouts, but every store is branded uniquely with us.

• Can I change elements of my design in the future?

  Of course. All the images that make up the design are stored as separate image files on your server. Any changes you wish to make, you can do this directly by replacing the relevant images on your server. All the HTML code is again stored directly in your eBay account so you can edit this any time you need to. If you need our help, we’re happy to help.

• What are your support terms?

  Once the project is complete, we do not make any changes to your store or listing template as part of the project. Any changes will be charged a nominal service cost depending on the amount of work involved each time. However, any questions you have will always be answered, even if it is a couple of years after the project is complete. We’re here for you, and we mean it.

• Do you outsource any of your work?

  No we don’t. All our design and development work is done in house at dZine-Hub, and we get our highs when you’re delighted with our work.

• Does my eBay store have to go down during the process?

  No. Your store remains unaffected. During the installation of the design on your eBay store, there is a brief moment during which the store front would look a bit awry, but it’s all sorted before you can say Indiana Jones.

• What happens to my existing listings already on my eBay store?

  They would remain as they are, and display within the newly designed eBay shop. If you would like the description section of each item to be designed, you do not need to end the items, but rather revise each of your existing items manually and include the HTML designed template we provide you with, each time.

• I don’t know HTML. Can I still use your listing template?

  Relax. 90% of our clients do not know HTML and they still use our templates. You do not need to have HTML knowledge or be tech savvy to be able to use the listing template. We would give you few simple steps to follow, which we assure you isn’t rocket science. We hand hold you taking baby steps until you’re okay on your own.